Terms of Service

Leadsocial provides a subscription-based software platform that connects to your Instagram professional account. Features include:

• A unified inbox for your Instagram direct messages, synced through Meta's official APIs;
• A lead CRM that keeps a record, timeline, and notes for every person who messages you;
• Automatic and manual tagging, including keyword-triggered tags;
• Automations, including comment-to-DM replies, keyword replies, and scheduled follow-up messages;
• AI-drafted reply suggestions, conversation summaries, and lead scoring;
• Plain-English search across your entire message history;
• Team access, so multiple people can work the same inbox; and
• Other related features released from time to time.

Certain aspects of the Service are powered by proprietary and third-party advanced technologies, such as artificial intelligence, machine-learning systems, third-party large language models, and similar technology and features (together, "AI Technology"). Any features or services not expressly included in your subscription plan are out of scope and may require an upgraded plan or additional fees.

You are required to register with Leadsocial in order to access and use the Service. If you choose to register, you agree to provide and maintain true, accurate, current, and complete information about yourself as prompted by the registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 18 years of age, you are not authorized to use the Service, with or without registering.

The individual or entity registering for the Service by opening an account and accepting these Terms of Service (the "Account Owner") will be the contracting party for purposes of these Terms of Service. The Account Owner may invite additional members to a workspace, and is responsible for the acts and omissions of every member they invite. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify Leadsocial of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Accounts are generally not transferable. Leadsocial will not be liable for any loss or damage arising from your failure to comply with this Section.

Leadsocial reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Leadsocial will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

You acknowledge that Leadsocial may establish general practices and limits concerning use of the Service, including the maximum period of time that data or other content will be retained, the number of leads included in your plan, message sending rates, and the maximum storage space allotted on Leadsocial's servers on your behalf. You agree that Leadsocial has no responsibility or liability for the deletion or failure to store any data or other content maintained or uploaded through the Service. You acknowledge that Leadsocial reserves the right to terminate accounts that are inactive for an extended period of time, and to change these general practices and limits at any time, in its sole discretion, with or without notice.

To the extent you utilize any third-party products and services in connection with your use of the Service (including Instagram, Facebook, Meta, Stripe, or any other integrated platform), you agree to comply with all applicable terms of any agreement governing such third-party products and services, including the Instagram Terms of Use, the Meta Platform Terms, and Instagram's Community Guidelines. These Terms of Service are between you and Leadsocial only, and not with any such third party.

You are solely responsible for all information, data, text, images, messages, or other materials ("Materials") that you upload, post, publish, display, send, or otherwise use via the Service or that you generate via the Service (collectively, including AI outputs, the "User Content"). Leadsocial reserves the right to investigate and take appropriate legal action against anyone who, in Leadsocial's sole discretion, violates this provision, including removing the offending Materials, suspending or terminating the account, and reporting violations to law enforcement. You agree not to use the Service to:

• send or generate Materials that (i) infringe any intellectual property or other proprietary rights of any party; (ii) you do not have a right to send under any law or under contractual or fiduciary relationships; (iii) contain software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of any software or hardware; (iv) pose or create a privacy or security risk to any person; (v) constitute unsolicited or unauthorized advertising, "spam," "chain letters," "pyramid schemes," or any other form of solicitation; (vi) are unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, or hateful racially, ethnically, or otherwise objectionable; or (vii) in the sole judgment of Leadsocial, are objectionable or which restrict or inhibit any other person from using or enjoying the Service;
• send bulk, unsolicited, or automated direct messages to people who have not initiated contact with you or otherwise consented to receive them;
• use the Service in any way that violates Instagram's or Meta's terms, policies, rate limits, or automation rules, or that could reasonably result in the restriction or ban of your Instagram account;
• interfere with or disrupt the Service or servers or networks connected to the Service;
• violate any applicable local, state, national, or international law, or any regulations having the force of law;
• impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation, licensing status, or professional credentials;
• solicit personal information from anyone under the age of 18;
• harvest or collect email addresses, phone numbers, or other contact information of other users or of leads for the purposes of sending unsolicited communications outside the Service;
• use automated tools to scrape, extract, harvest, or otherwise obtain data from the Service through any means not intentionally made available;
• reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service or its underlying AI systems;
• resell, sublicense, share, or otherwise commercialize access to the Service, or share your account credentials with others; or
• connect an Instagram account you do not own or are not authorized to manage.

By using the Service, you agree to comply with the U.S. CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Law (CASL), the EU's GDPR, and any other applicable laws and regulations in relation to all commercial electronic messages and outreach sent by you or on your behalf, including direct messages sent through Instagram. You are solely responsible for having a lawful basis to message each recipient and for honoring opt-out requests. You agree to indemnify and hold harmless Leadsocial against any and all loss, damage, liability, claim, action, judgment, fine, cost, or expense, including reasonable legal fees, arising out of or occurring in connection with your failure to comply with this paragraph.

Leadsocial's AI generates suggested replies, conversation summaries, lead scores, tag suggestions, and search results based on your conversations and your brand profile. These outputs are designed as starting points, not final, send-ready messages. You are solely responsible for:

• reviewing every suggested reply before sending it;
• ensuring all claims, prices, availability, statistics, and representations are accurate and verifiable;
• verifying that messages comply with all applicable advertising regulations, industry-specific rules, and licensing requirements; and
• confirming that messages adhere to your company's compliance policies and brand guidelines where applicable.

AI-generated content may occasionally produce similar outputs for different users due to the nature of generative models, and may be inaccurate, incomplete, or fabricated. Outputs should always be reviewed by you before use.

The Service allows you to configure automations that send messages without a human reviewing each one, including comment-to-DM replies, keyword replies, and scheduled follow-ups. You acknowledge and agree that:

• you author and explicitly enable each automation, including its trigger conditions and its message content;
• once enabled, an automation will send messages on your behalf without further review by you or by Leadsocial;
• you are solely responsible for the content, timing, frequency, and legality of every message an automation sends, and for the consequences of a mis-configured trigger;
• you can pause or delete any automation at any time from your account, and doing so stops further sends going forward; and
• Leadsocial does not monitor, review, or pre-screen automated messages before they are sent.

Where the Service offers AI agents that reply autonomously on your behalf, the same allocation of responsibility applies: you configure the agent, you define its instructions and limits, and you are solely responsible for every message it sends. You should monitor an agent's conversations regularly, and you may disable it at any time.

By providing a website URL or connecting your Instagram account, you expressly consent to Leadsocial's systems accessing and analyzing the publicly available content there in order to extract your brand voice, offers, specialties, and differentiators, and to personalize AI outputs. You represent that you have the authority to authorize such analysis. You may remove your website URL at any time in settings, after which no further analysis will be performed.

Instagram and Meta independently control access to their platforms and may change, rate-limit, restrict, suspend, or terminate access at any time, including access to your own account. Leadsocial is not responsible for any action taken by Instagram or Meta against your account, for any loss of access, messages, or followers, or for changes to their APIs, policies, or automation rules that affect the Service.

You are solely responsible for everything you send or distribute using the Service, including all User Content and any AI-generated output you choose to use, edit, send, or automate. Leadsocial is a messaging tool; it is not a publisher, advertiser, broker, advisor, or agent for you, and it does not review, approve, or endorse any content you send.

Marketing claims. You are solely responsible for ensuring that any marketing, advertising, promotional, sales, or testimonial content you send through the Service is truthful, accurate, substantiated, non-deceptive, and complies with all applicable laws, regulations, and platform policies. This includes, without limitation, the U.S. Federal Trade Commission Act and FTC Endorsement Guides, the CAN-SPAM Act, TCPA, CASL, GDPR, UK GDPR, and equivalent consumer-protection, advertising, and disclosure laws in your jurisdiction. You are solely responsible for any required disclosures and for substantiating any claims you make about products, services, results, performance, or experience.

Regulated and restricted industries. If you operate in a regulated, licensed, or restricted industry, including but not limited to real estate, mortgage, lending, insurance, investments, securities, cryptocurrency, financial services, legal services, medical, health, wellness, supplements, fitness, multi-level marketing, "make money online", coaching or business opportunity, gambling, cannabis, alcohol, firearms, adult content, or any other regulated category, you are solely responsible for ensuring that your use of the Service and any content you send complies with all applicable licensing requirements, fair-housing laws, securities laws, state insurance and lending regulations, FDA and FTC health-claim rules, applicable bar or legal-ethics rules, and the rules of any professional body, brokerage, franchisor, lender, or platform you are affiliated with. Leadsocial does not provide regulated professional advice, and AI-generated content must not be relied on as such.

User-generated and AI-generated content. All content you input, prompt for, generate, edit, save, or send via the Service is treated as your User Content under these Terms, and you assume full responsibility and legal liability for it. To the maximum extent permitted by law, Leadsocial disclaims all liability arising out of or related to (1) marketing or promotional claims you make; (2) regulatory, licensing, disclosure, or compliance failures in your industry; and (3) any User Content or AI-generated content created, modified, or sent by or on behalf of you.

In addition to the operational license above, you grant Leadsocial a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and publicly perform: (a) your name, username, handle, profile photo, business name, and logo; and (b) any results, performance metrics, statistics, testimonials, reviews, or success stories associated with your use of the Service, in each case for Leadsocial's advertising, marketing, promotional, sales, public relations, case study, training, demonstration, and business development purposes, in any media now known or later developed. This license survives termination of your account with respect to materials already created or used in active campaigns. For clarity, this license does not extend to the content of your private conversations or to the personal information of your leads.

You acknowledge that no fee, royalty, or other compensation is or will be owed to you for any use described in Section 8.1, and you waive any right to inspect or approve any such use.

You may opt out of the Marketing and Promotional License in Section 8.1 at any time by emailing richard@leadsocial.co with the subject line "Marketing Opt-Out." Opt-out applies prospectively only and does not require Leadsocial to remove or recall materials already produced, distributed, or scheduled for distribution.